The Disability Discrimination Acts 1995 and 2005 have created significant new rights for consumers and employees. Failure to fully understand and take appropriate steps to accommodate these may result in complaints and claims which are damaging both financially and to your business’ reputation and standing.

Over the last 10 years, we have built up extensive travel and leisure industry specific experience in this field.

We provide specialist advice, assistance and representation in relation to all aspects of disability discrimination including:-

• what constitutes illegal discrimination
• 'less favourable treatment'
• reasonable adjustments in practice
• services provided overseas
• transport services
• disability related special requests
• availability of information in relation to overseas services
• handling enquiries and bookings from disabled consumers
• accessible brochures and websites
• requests for assistance, in the UK and overseas
• discrimination in the workplace

Our services also include:-

• management and staff training
• advice on and formulation of appropriate policies and procedures
• advice on specific situations
• sensitive handling of all Disability Discrimination related complaints and claims, whether from customers, prospective customers or employees.
• assessing the value of any claim and advising on settlement where appropriate

For further information, please contact us on 0113 242 4444 or email advice@mb-law.co.uk.