Booking Conditions

Carefully drafted consumer booking conditions are crucial in ensuring compliance with applicable legislation, managing consumer expectations, avoiding trading standards issues and restricting liability to the extent legally possible.

We provide specialist drafting and advice in all areas including:

  • Booking conditions for:
    • brochures, websites and all other sales channels
    • agency and principal bookings
    • tour operators, cruise lines, online travel agents, accommodation only and villa specialists, destination management companies, hotels and flight brokers
  • Compliance with applicable legislation and trade body requirements including:
    • The Package Travel and Linked Travel Arrangements Regulations 2018
    • ABTA code of conduct
    • ATOL regulations, standard terms and guidance
    • Consumer Rights Act 2015
    • International conventions and EU regulations/directives including those relating to air carrier liability, denied boarding and identity of operating carrier
    • Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR)
  • Government guidance on consumer rights including cancellation charges
    • terms and conditions:
    • promotions
    • competitions
    • membership and loyalty schemes
  • Agency terms including those appropriate for ATOL and TOMS purposes

For further advice, please contact:

Claire Ingleby

Becky Cackett

Practice areas

Practice Areas

Specialising purely in the travel industry, we focus on the legal and regulatory areas which impact on our clients the most. We enable them to achieve sensible, commercial and just outcomes across all areas of our specialist practice.
Find out more

About mb LAW

We act solely for the travel industry and have done since 1986. We represent a wide range of businesses operating in this dynamic sector.
Find out more


Through many years of work with a wide range of travel businesses, their professional partners and their insurers, we have acquired essential travel sector knowledge and awareness to deliver expertise and support to all of our clients. Our experienced team of highly capable lawyers enable our travel industry clients to resolve all of the legal challenges facing their business.
Find out more
mb LAW
Studio 3, The Quays,
Concordia Street,
Leeds LS1 4ES